Returns & Exchanges
At Secretlab, we are committed to your comfort and offer a 49-day return period for all original accessories and ergonomic furniture. If you are not completely satisfied with your purchase, you can initiate a return for a refund provided the items are in their original condition and packaging.
Submit a Request
Contact our support team through the official Help Center or use our self-service portal to submit a return request with your order number and reason for return.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) along with detailed instructions on how to prepare your package.
Pack and Ship
Disassemble the product and pack it securely into its original packaging to prevent damage during transit, then drop it off at the designated courier location.
Inspection and Refund
Once your return arrives at our warehouse, we will inspect the items for quality assurance and process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing